![]() Hidden Network / Wi-Fi network doesn’t broadcast name: If unsuccessful, try moving the timer closer to the Wi-Fi router during connection.If you’re using a blended network, please separate the 2.4 GHz and have it set up with its own SSID (if you’re not sure how to do this, please reach out to your Internet Service Provider and/or your router’s manufacturer). Make sure your router is broadcasting a 2.4 GHz network – Your B-hyve device doesn’t communicate with 5 GHz networks, and blended networks can cause issues. Your device should now be connected to your Wi-Fi networkĥG vs 2.4GHz networks (If the product is not B-hyve XR):.Scroll down and ensure you enter your password if your network is secured.A list of available Wi-Fi Networks will display – select your home Wi-Fi network.Confirm the MAC address shown matches the device.Scroll to the bottom of the page and select ‘Update Wi-Fi Settings’.Now, press and hold the dial-in for about 10 seconds, or until everything on the display lights up. Rotate the dial to the off position, then press in on the dial and release.Press and hold the reset button for 10-12 seconds. Open the front door, then open the swing panel.For all devices besides the Indoor/Outdoor timer and the B-hyve XD, go to your timer and press the ‘B-hyve’ button 5 times rapidly.Making sure that the device has been reset and is in pairing mode. ![]() Please stay close to your device until you’re finished to ensure a stable connection.īeing close to the timer is very important for connection-based troubleshooting, as a Bluetooth connection is needed to reconnect to the network. To resolve this issue, you’ll need to ensure that you’re close to your device/timer. Is Bluetooth enabled on your phone/tablet?Įnsuring that you are close to the device.Does your Wi-Fi have separate 5g and 2.4ghz networks?.Have you entered your Wi-Fi password / new password into the B-hyve app?.Did you upgrade or change anything with your home Wi-Fi network recently?.Has the device been connected to your Wi-Fi previously?.Then you should ask the following questions: “The B-hyve app isn’t finding my B-hyve device”.“My B-hyve device won’t pair with my phone”.“I’ve changed my Internet provider / Router / Modem / Network name / Password and I can’t reconnect”.Mk14781478 Perhaps it Does support 2.4G and 5.0G, it just doesnt see the eero network at my house.Here's more from Orbit connection issues page. ![]()
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